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General Questions

Our support team operates 24/7 to answer your questions. Get in touch with us at any time if you have questions or need help with the payment process. To do this, you have to use the “Support” section in your personal account, where you can address any of your issues to our support team members.

If you’re not registered on our website yet, or if you prefer using email, send us your letter at

Questions Concerning Your Order

One of the things our customers like most is the ability to contact translators directly. So, if you have a question concerning your order (for example, the quality of translation, the deadline, etc.), you don’t need any third party involved. Just use the chatbox on your personal order page to contact your translator.

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